Comwave Home Phone Plans
One of Canada’s largest independent communications companies, Comwave serves 1,100 cities across Canada and over 1,600 locations in the US. Comwave’s services are divided into three major categories namely, Residential, Business and Wholesale. The company has three data centers and on top of that, they also have their own VoIP network solution.
Comwave is one of the industry leaders offering Home Phone service with VOIP technology along with Business Phone, mobile calling and internet plans. Comwave also offers number portability that allows users to keep their phone numbers when they switch providers. Comwave is known to be one of the most expensive home phone services in Canada, mainly because Comwave Home Phone is offered with 3-year contracts. Another added expense users might incur along the way is the fee for porting your number to a competing carrier –that’s a $50 charge.
Opting out of their services comes with a price as well. Comwave charges an early termination fee which is roughly the same price as 6 months’ worth of service, plus the $50 charge for porting your number. And oh, you’d have to mail back their adapter at your expense.
A review of Comwave Home Phone service
Comwave’s service may be commendable from a technological point of view.. Despite its claims for being an industry leader, Comwave has an unsavory history of customer complaints. The telecommunications company is not accredited by the Better Business Bureau but it is listed so consumers can view the number of complaints against them!
One of the most notable complaints against Comwave is a telemarketing campaign to people on the do-not-call list –a blatant violation of a significant telemarketing policy. Along with this, other complaints include long processing time for claims and hidden cancellation fees.
Compare Comwave Plans and Pricing
Saying that Comwave is among the most expensive home phone services in Canada is not just an exaggeration. There is actually truth to the claim.
The good thing is that in recent months, Comwave has become more transparent with their offer of free months by making their contract more readable and more easily understood by potential customers.
And to make things even better, they now offer a 30-day money-back guarantee for Prepaid Home Phone service in which customers can opt out within the first 30 days of subscription, and must have less than 15 minutes of minutes used, however, returns are subject to a $25 restocking fee Therefore it is very important to read the fine print.